Commit 4a06e9d8 authored by Walter Heck's avatar Walter Heck

Merges in a bunch of content I have had sitting locally for quite a while

parent 6fb1b079
......@@ -4,6 +4,8 @@ This repository contains the OlinData handbook that should explain anything that
# Table of Contents
* [Who's who](whoswho.md)
* [Some History](history.md)
* [About our culture](culture.md)
* [Employee benefits](benefits.md)
* [Branding](branding.md)
......@@ -14,5 +16,11 @@ This repository contains the OlinData handbook that should explain anything that
* [Software and Saas products we use](software-and-saas.md)
* [Taking time off](time-off.md)
# This is a collaborative effort
As with many things at OD, this handbook is an open source, collaborative effort. This means that if you see something you think can be changed, should be added or removed, we expect you to make the change, file a pull request against the repository this document is in and explain why you think it should be changed. This can be anything from a whole new section to a process that no longer works as documented to something as simple as a spelling error or language mistake. Every little bit helps! This document will never be complete, so if you want to make a good impression with the rest of the team, file multiple pull requests at this document and we will love you for it. In fact, if you file none you probably want to think about if this document is really at it's absolutely best it can be.
Now, let's get this show on the road!
# Inspiration
The end-goal is to have a nice crowdsourced handbook like the one clef uses: <https://github.com/clef/handbook> or the one from [GitLab](https://about.gitlab.com/handbook/):
The end-goal is to have a nice crowdsourced handbook like the [one clef uses](https://github.com/clef/handbook) or the one from [GitLab](https://about.gitlab.com/handbook/)
# history book
In this chapter we'll gather some of the things we have done in the past so you can get some background and figure out who or what to place where and when
## 2007-2012: Early years of OlinData: Walter and his travels
### MySQL Consulting
### Tribily
### Zabbix consulting
### notable people
## 2012: the first employees!
### Setting up Singapore
### Puppet training
### Team retreat
### notable people
## 2015: OD India
## 2016: Focus on Europe
# Systems used in OD
* Podio
Podio is used for basic HR, our list of upcoming trainings and former trainees.
Travel information can also be added/found in Podio.
* Pipedrive
This is our sales CRM, used to store all cases/opportunities and keep track with all the actions needed.
* Slack
Just for basic chatting and correspondence within the teams. We have chatrooms per team:
General for general chat,
Admin Room for administrative stuff,
Sales Room for ongoing sales,
Engineering Room for tech team
Visitor Room (reachable from our site) for website visitors to ask questions
rooms for all on-going clients
and rooms for different on-going special project
## Mail
Mail, we couldn't live without it (although we sometimes wish we could!). Your email account should be the very first thing you set up. We use google apps for business and you can choose wether you want to use a local mail client (Apple Mail, Outlook, Thunderbird or something like that) or the web interface. You can get started with the web interface which you can find at <https://mail.olindata.com>. You should have received a login username and password from the person helping you get set up. It usually gets sent to your personal mail.
## Slack
Since mid-2016 we use slack for our day to day communication. It is used for everything from discussions about sales opportunities to engineers asking each other for technical help and exchanging that funny 9gag post that has you giggling. Since many of us are often in different locations (either traveling, on client site, at home or in some form of office) this is really our life line. It takes a little while to get used to using a chat tool for group communications but once you get the hang of it you will miss this when it's not around.
Our slack team is called olindata and you can sign in using <https://olindata.slack.com>. You should have gotten a login in your mail, if not ping the person who's helping you get set up.
### Slack-tiquette
* In slack you'll be added to a number of channels. You can join a number of others if you wish, but we also have some private channels which are on a need-to-see basis. If you think you need to be in any channels, feel free to join them.
* communicate openly and often. Since you won't see many of your coworkers face to face very often, it is important to make up for those opportunities to communicate. In slack you will want to be talking more then you normally would
* This goes for professional as well as personal communication: share articles, pictures, news and things you like in the #random or #general channels. Don't be afraid to annoy people, if they are not interested they will simply ignore your message.
* It goes for updates on your status like "Morning all, I won't be reachable today because I'm visiting a client's office. Call me if anything". By saying such a simple line, everyone knows why you're not available and what you're up to. It's easier for someone to read and ignore your message then it is for that one person who needs something from you to figure out where the hell you are if you didn't say anything.
* It also goes for professional stuff. Ask for help early and often, and let people know what you're working on: "hey everyone, I'm working on getting the hyperdrive of the thingiemajingie to work, but my kadoodle knowledge is failing me." If someone happens to have kadoodle skills they'll probably be very happy to help you on your way.
### Visitor Room
(reachable from our site) for website visitors to ask questions
*Note: All employees who are online at the respective time zone should take the responsibility in attending to the visitors. It should be acted quickly in responding, preferably less than 2 minutes.
Steps in attending the visitor in Visitor Room:-
......@@ -30,19 +39,32 @@ Step 4: Create the visitor’s profile and opportunity in Pipedrive. Copy the co
add into the notes in Pipedrive in the respective visitor’s profile for future reference.
Step 5: Fill in the form in Google Doc: https://docs.google.com/a/olindata.com/spreadsheets/d/1x6QBiPbL7AEsuqrDQPfKf8zscOYILtks-CV3z14_mTE
* RedMine
## Podio
Podio is used for basic HR, our list of upcoming trainings and former trainees.
Travel information can also be added/found in Podio.
## Pipedrive
This is our sales CRM, used to store all cases/opportunities and keep track with all the actions needed.
rooms for all on-going clients
## RedMine
For wikis and entering your working hours.
* TripIt
## TripIt
This is to record your travel itinerary.
* Adobe EchoSign
## Adobe EchoSign
For e-signature purpose
* Xero
## Xero
Financial Purpose
* Amiando
## Amiando
A ticketing system that we are using to sell our training tickets. Buyer can choose to pay us directly as well with the condition that they provide us a PO. We will then issue them an invoice.
* Pipedrive/ Trello
## Pipedrive/ Trello
Sales tracking and record purpose
### What to install
# What to install
A secure password storing application. You can use https://www.keepassx.org/. Store the file on dropbox so you can access it from any device that you have dropbox on.
# Who's who?
Before we dive into what your new position is all about, it is important that you get to know the people around
## current team
### Choon Ming Goh
OD's first engineer on fulltime payroll. Been onboard since 2012. Expert in pretty much anything that can be controlled by a keyboard. Loves food, hails from Malaysia but relocated to Holland with help from OD. Choon Ming is one of the most experienced puppet trainers.
### Farley
Originally from California, Farley came on board in 2016. Expert in all things apple and amazon as well as many other things. Loves automating himself out of a job by creating tools and scripts. Lives in Leiden since 2016. Personal friend of Walter's from back when they were both involved in the couchsurfing.com organisation in the mid-2000's.
### Kerim Satirli
Born in Austria, came on board in 2016. Expert in Ansible, Hashicorp and Amazon. Co-organiser of many meetups in the Amsterdam area and core organiser of DevOpsDays Amsterdam. Lives in Amsterdam.
### Mine Heck
Born in Turkey, joined OlinData in 2012. She grew from doing finance and administrative work through sales all the way to becoming the CEO in 2015. Speaks Mandarin, Turkish, English and Dutch. Keen sense of business, good memory. Best not to make her angry :)
### Walter Heck
Born in Holland, founded OlinData back in 2008 after his father passed away. Been in IT since early 2000's, in anything from programmer to system engineer, dba and later founder and then CTO of OlinData. Can be bribed with food and beer. Married to Mine
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